Refund Policy

• Returns are accepted within 10 days of delivery or in-store purchase.

• The product must be:

  • Unused, undamaged, and in its original packaging with all tags, manuals, and accessories intact.

  • Accompanied by the original invoice or proof of purchase.
    
    

The following items cannot be returned or refunded:

• Products damaged due to customer misuse or negligence.

• Items without original packaging, manuals, or accessories.

• Installed or used appliances unless found to be dead on arrival (DOA).

• Items purchased during clearance or final sale promotions.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

• Exchanges are subject to stock availability.

• If the requested replacement product is not available, a refund or store credit will be provided instead.

• If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and your order details.

• We will arrange for a free replacement or initiate a refund after verification.

• All products are covered by the manufacturer’s warranty.

• Warranty claims should be raised directly with the manufacturer or authorized service center.

• ELENA will assist in coordinating with the manufacturer where possible.